Returns, Replacements and Refunds

 

RETURNS, REPLACEMENTS AND REFUNDS

Products purchased directly from Sonis or from an authorised Sonis dealer may be returned under two different circumstances:

Within 1 year of the date of original shipment for a defect *; or

Within 7 days of the date of original shipment for any reason

* The Sonis product warranty does not apply to Sonis Products that are purchased from an unauthorised seller, unless the warranty is explicitly transferred from the original purchaser.

** 7 day return policy applies only to Sonis Products that are purchased directly from Sonis (either via phone or the online store).

The following information governs returns of products purchased directly from Sonis (either via phone or the online store):

 

WARRANTY RETURNS

If you discover what you believe is a product defect for any Sonis product, please contact Sonis Support. Our customer support personnel are available during support hours 9:00 to 17:00 UK time excluding bank holidays and weekends to assist you in diagnosing and fixing any problems you may encounter in the use of your Sonis product. In the event we cannot help you fix the problem over the phone, you may be entitled to a replacement product under the terms of Sonis' limited warranty. 

 

WARRANTY COVERAGE AND EXCLUSIONS

The Sonis limited warranty covers defects in materials and workmanship in every Sonis product you purchase during the applicable warranty period, subject to certain exceptions. Sonis' warranty period is one year from the date we ship the applicable Sonis product to you, as determined by the date on the packing slip or invoice. The warranty period will be extended if we repair or replace a warranted product. Sonis may change the availability of limited warranties, at our discretion, but any changes we make will not be applied retroactively. 

Please note that we do not provide warranty coverage for:

Problems that result from external causes such as accident, abuse or misuse

Usage that is not in accordance with Sonis' product instructions

Products that are used outside of Europe or North America 

Products with missing or altered serial numbers

Products which have had their housings opened or otherwise tampered with

Sonis' sole liability, and your sole remedy, for breach of the limited warranty will be repair or replacement of the applicable product, or, if neither of the foregoing are reasonably available, a refund of the amount you paid.

Sonis and its suppliers hereby specifically disclaim all other express, statutory and implied warranties and conditions, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement and the implied condition of satisfactory quality. 

You assume all responsibilities for selection of a product to achieve your intended results, and for the installation and use of the product. Some jurisdictions do not allow a limitation on implied warranties, and so the foregoing disclaimer may not apply to you. In any event, any implied warranties that may exist under the laws of your jurisdiction are limited to the one (1) year period set forth in the limited warranty.

 

 

INSTRUCTIONS FOR WARRANTY RETURNS

To return a product, please follow these simple steps:

Please contact Sonis support

Request an RMA
If in the diagnosis of reported performance issues with your Sonis product(s) our customer support personnel determine that your product(s) qualifies for a Warranty Return, a Return Merchandise Authorization (RMA) request will be initiated and a unique RMA number will be sent to you via email. Every limited warranty return must have an associated (RMA) number.

Use the Original Sonis Packaging
All products must be returned in the original packaging with all contents included. Please ensure that any previous shipping labels or other markings have been removed or covered completely. Please note that failure to return all items included with your product, or returning the product without the manufacturer packaging may result in the product(s) being shipped back to you at your own expense.

Returns Shipment
It is the sender's responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier as proof that the possession of the returned product shipment was transferred to the carrier. You have 14 days from the date of RMA request to return your original product.

Receive your Replacement
If your product(s) qualifies for advanced replacement, your replacement product(s) will ship within 24-48hrs hours of RMA request, excluding weekends and holidays and, the shipment of your returned product is not required until your replacement product(s) has been received.
If your product(s) does not qualify for Advanced Replacement, your product(s) will ship upon receipt and inspection of your original product(s) and, we may require a valid credit card number to ship your replacement product(s). As part of our returns process, you will receive an email notifying you that your replacement order has been placed and another email notifying you that your product has shipped.
You will not be charged for the replacement product as long as (i) you return the original product to us within 14 days after issuance of the RMA or 14 days after the shipment date of your replacement order, if your product(s) qualifies for Advanced Replacement, and (ii) the problem you reported with the product(s) proves to be covered by the terms of the limited warranty.
If we do not receive the original product(s) within 14 days, or if we determine that the problem with your product(s) is not covered by the limited warranty, we will charge the then-current standard price for the applicable product(s) to your credit card or the original form of payment used at the time you placed your original order.

 

TRANSFER OF LIMITED WARRANTY

Limited warranties on Sonis products may be transferred during the warranty period if the current owner transfers ownership of the products and records the transfer with us. The products must be registered by both the previous and new owner in order to effect the transfer of limited warranty.

 

PROBLEMS OUTSIDE OF WARRANTY COVERAGE

If we determine that the problem is not covered under the limited warranty, we will notify you and inform you of service or replacement alternatives that are available to you on a fee basis.

 

 

7 DAY RETURN RIGHT

If you are not completely satisfied with your Sonis product at any time during the 7 day period following the original shipment date, please contact Sonis Support. Our customer support personnel are available during support hours to make sure you have every opportunity to enjoy the security and peace of mind provided by your Sonis Alarm System. If, however, you are dissatisfied for any reason with your purchase, please follow the steps below for a refund of your purchase price.

The 7 day return policy applies only to Sonis Products that are purchased directly from Sonis (either via phone or the online store).

Please note that only products in the original packaging with all materials and in new or as-new condition are eligible for the 7 Day refund.

 

 

INSTRUCTIONS FOR 7 DAY RETURNS

To return a product, please follow these simple steps:

Please contact Sonis support
Every return must have an associated Return Merchandise Authorization (RMA) number. A RMA may be obtained from Sonis by calling our customer support. Sonis must receive the returned item within fourteen (14) days after a RMA number has been issued. An assigned RMA number is valid for 14 days only and will expire on the 15th day after the date of issuance, at which time any returned products will be refused.

Use the Original Sonis Packaging
All products must be returned in the original packaging with all contents included. Please ensure that any previous shipping labels or other markings have been removed or covered completely. Please note that failure to return all items included with your product, or returning the product without the manufacturer packaging may result in the product(s) being shipped back to you at your own expense.

Ship the Product Back to Us 
It is the sender's responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier as proof that the possession of the returned product shipment was transferred to the carrier. You have 14 days from the date of RMA request to return your original product.

Receive Your Refund 
Once the return is received and verified to meet all of the above conditions, please allow 10-15 business days from the date of receipt for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. Sonis will not refund original or return shipping costs or duties.